Refund Policy

Calin.in Refund and Replacement Policy

1-Day Replacement Policy

  • You have 1 day after receiving your item to request a replacement.

Important Points

  • No returns for size issues, quality, or personal preferences.
  • Replacements only after inspection.
  • An unboxing video is required to initiate a return.

Eligible Cases for 1-Day Replacement

  • Wrong Item Received: Verified via unboxing video.
  • Defective/Damaged Item: Verified via unboxing video.
  • Size Issues: Free exchanges provided.

Return Options

  • Disliked Product: Partial refund or store credit.
  • Defective Item: Full refund or exchange after inspection (unboxing video required).

Return Fees

  • ₹200 for returns.
  • Free exchanges.

Refunds for Prepaid Orders

  • If undeliverable, refunds to the in-store wallet after deducting shipping fees.
  • Not responsible for overpayment to courier.

Approved Returns

  • Credited to in-store wallet as a discount code or gift card.
  • No refunds to UPI or bank accounts.

Refunds

  • Issued via UPI or Net Banking only for delays or repeated incorrect/damaged items.

Return/Replacement Process

  1. Initiate Return/Exchange: Enter your order number and contact information.
  2. Follow Instructions: Provide necessary documentation (order number, photos, videos).
  3. Courier Pickup: Eligible returns will initiate a return courier request.
  4. Inspection and Credit: After inspection, the amount will be credited to your in-store wallet.

Self-Shipping

  • If no courier partner is available for pickup, you may self-ship the product. A replacement will be issued upon receipt and inspection.

Non-Returnable Items

  • Some items cannot be returned or replaced (e.g., Premium range has a 6-month replacement policy).
  • No returns on sale items or gift cards.

Contact Us

We will notify you after inspecting your return. Approved returns are credited to your in-store wallet.

Thank you for shopping with Calin.in!